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To be a good leader you have to be a great listener. Brilliant ideas can spring from the most unlikely places, so you should always keep your ears open for some shrewd advice. This can mean following online comments as closely as board meeting notes, or asking the frontline staff for their opinions as often as the CEOs. Get out there, listen to people, draw people out and learn from them.
要成为好的领导者，你必须是好的倾听者。高超的见识能从最不可能的地方产生，所以你应该总张着耳朵去听取精明的建议。这可以是像追随董事会笔记一样去对待网上的建议，或者向征求首席执行官的意见一样频繁地询问一线员工。走出去，听别人讲，拉人们出来，向他们学习。
