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地道美语听力播客:特价商品退货难

时间:2017-02-13 17:16:00 编辑:clover 可可英语APP下载 | 可可官方微信:ikekenet

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Hello, how can I help you?
你好，我可以帮助你吗？

I'd like to return a few things I received over the holidays.
我来返还假期内收到的一些礼物。

Okay, do you have gift receipts?
好的，你有礼物的收据吗？

I do for this item. It's unopened and unused.
这件物品有收据。未曾打开也未曾使用。

Let me see. I can give you a refund, but there will be a small restocking fee.
我看一下。我会给您退款，不过需要收您一些退货费。

Really?
真的吗？

I'm afraid so.
是这样的。

Okay, that's fine. I also received this one as a gift, but don't have a receipt.
好的，没问题。这是另一件礼物，但是我没有收据。

Let me look up that merchandise in our system. It looks like it was a clearance item and it was a final sale.
我查阅一下系统的商品记录。这好像是一件清仓货而且还是特价出售。

But it's unworn.
但是我没有穿过。

I understand that. The best I can do is to allow you to exchange it if it doesn't fit or give you store credit.
我理解。我能做的只有更换不合身衣物或者为您增加信用点数。

I'll take the store credit. What about this?
我还是增加信用点数吧。那这一件呢？

Let me see. That item was purchased on our online store and it can't be returned to a store location, only through our website.
我看一下。这是我们官网上出售的商品，只能网上退货，无法退回实体店。

And this? It doesn't work.
那这一件呢？这不能用。

I'm sorry, but that was also a clearance item and was sold in as-is condition.
很抱歉，这也是清仓物品并且只在网站退换。

All right.
好吧。

Can I help you with anything else?
还有其他事情我能效劳的吗？

Only if you can visit the other three stores to return the rest of my gifts.
要是你能到其他三个商店帮我退回剩下的礼物就好了。

You didn't get what you wanted for the holidays, huh?
没有一件节日礼物让您顺心，对吗？

My family and friends have great senses of humor, but how many gag gifts can one man own?
我的家人和朋友都很幽默，但是一个人又能收到几个恶作剧礼物呢?

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1.restocking fee 退货费

例句:If you’re still not happy with the phone, Apple will give you a full refund within 30 days, no restocking fee.
如果你对手机不满，苹果提供了30天全款退换的服务，不收磨损折旧费ua7!9df+GWz|xbLe。

2.senses of humor 幽默感

例句:Their senses of humor meshed perfectly.
他们的幽默感配合得天衣无缝JjHWQ2&-fPRk&lP|sx6F。

3.gag gifts 恶作剧礼物

例句:Gag gifts are only funny once.
恶作剧的礼物只是一时的好笑罢了,3oy.WKK[Jaa8&~9。

4.clearance item 清仓货品

例句:You may be able to take advantage of sales or clearance items at off-peak times.
在某些特定的时间你有可能可以提前买到一些降价或者清仓的物品UonsJaNe8|McBfbEE。

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重点单词		查看全部解释
credit	['kredit]	想一想再看 n. 信用，荣誉，贷款，学分，赞扬，赊欠，贷方	联想记忆 X 单词credit 联想记忆： cred相信+it表名词，通常是抽象名词→相信
receipt	[ri'si:t]	想一想再看 n. 收据，收条，收到 v. 出收据
advantage	[əd'vɑ:ntidʒ]	想一想再看 n. 优势，有利条件 vt. 有利于	联想记忆 X 单词advantage 联想记忆： ad+vant来到+age名词反缀,表示“状态，总称”→利益
merchandise	['mə:tʃəndaiz]	想一想再看 n. 商品，货物 v. 经营，推销，销售，经商	联想记忆 X 单词merchandise 联想记忆： merchant商人+ise表名词，“物品，状态”→商品
understand	[.ʌndə'stænd]	想一想再看 vt. 理解，懂，听说，获悉，将 ... 理解为，认为<
exchange	[iks'tʃeindʒ]	想一想再看 n. 交换，兑换，交易所 v. 交换，兑换，交