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KELLY: Yes, I would like to place an order.
DORIS: Alright, Ma'am. What items would you like to order today?
KELLY: I have your catalog here.
Do you want me to tell you the item numbers, or the names?
DORIS: You may tell me both, Ma'am.
KELLY: Alright. I want to order the satin sheets on page 34.
DORIS: The Merriman satin sheets?
KELLY: Yes, that's right.
DORIS: And what size would you like?
KELLY: I need one full set of sheets in King-size.
DORIS: Alright, Ma'am. And what color did you want?
KELLY: Ivory, please.
DORIS: So that is product number MS3419. Size: King. Color: Ivory. Is that correct?
KELLY: Yes, I think so. Can I ask you something?
DORIS: Certainly.
KELLY: I'm a foreigner here. My English isn't perfect. Can you tell me what satin is?
DORIS: Satin is like silk, Ma'am. It feels like silk. But it's a different material.
KELLY: I see. That's what I thought.
DORIS: Anything else today?
KELLY: No, I just need the sheets.
DORIS: Alright. With shipping charges, your total will be 78 dollars and 95 cents.
Will you be paying with credit?
KELLY: Yes.
DORIS: Visa, Master Card, or American Express.
KELLY: Visa.
DORIS: Card number?
KELLY: 4923 5671 3622 9876.
DORIS: Expiration date?
KELLY: Zero nine, two-thousand-and-one.
DORIS: Alright, Ma'am. I will run that charge for you.
And then I will get your address in a moment.
KELLY: Thank you.
