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Human Resources Policy
CBA Bank was the largest financial institution to sign the employers' 'People Come First' code of practice in the early 1990s. In doing so, it committed itself to the highest (0) in human resources practices such as the communication of company(19)....... to employees, the setting of individual training and personal (20).......plans, and the holding of regular performance (21)....... for all staff.
Like other organisations, CBA is replacing the traditional hierarchy with a flatter organisational structure which gives employees more broadly defined (22) .......within the company. The change is offering employees greater opportunities for work in cross-disciplinary project teams. As a result, interpersonal (23) ....... are extremely important.
The policy seems to be working. There is a great deal of goodwill among employees, who (24).......the fact that customer satisfaction is the organisation's chief aim. CBA claims to pursue this aim for its own (25)....... , rather than as a means of earning profits for shareholders.
An ability to relate to all kinds of people is the most important attribute CBA looks for in (26).......recruits. Graduates are (27)....... for a two-year period and exposed to all (28)....... of retail financial services. By the end of this training period, they will have taken their Institute of Banking examination and, if they have (29)....... their performance targets, they will have (30)....... a job at the bank.
'On the whole, we are not looking for people straight out of college,' says human resources manager Maiy Kemp. 'We would prefer that they had (31).......some experience of life and had taken a year out between school and college to travel or do some kind of work.'
The company has recently introduced a new policy on pay, and it is now (32).......to performance through bonus schemes, with the objective being to (33) ....... employees for their achievements and effort.
