The Globe and Mail:

This week, Chinese media reported that a customer in Shanghai was told by a Canada Goose store that she could not return a faulty jacket despite the brand advertising a 30-day return policy on its website.

Allegations that Canada Goose was applying a double standard to customers in China soon went viral, with some online even calling for a boycott.

The problem appears to have arisen from a confusing clause in Canada Goose’s refunds policy, displayed in all its stores: “Unless otherwise provided by applicable laws, all products sold at Canada Goose’s retail stores in the Chinese mainland are strictly non-refundable.”

According to Canada Goose, this means that refunds are permitted, as is required legally; but staff have interpreted it otherwise, refusing to accept returns based on the policy.

生词短语：

return policy

退货说明; 退货条例

allegations

(无证据的)说法

go viral

像病毒一样传播开来

boycott

拒绝购买(或使用、参加)

non-refundable

不可偿还的;不能退款的