Welcome back to the Skills 360 podcast.
欢迎回到技能360播客

Communicating effectively on the phone is an essential skill. And whether you’re talking to a client, a colleague, a supplier, your boss, or a bicycle courier, you need to make sure your purpose and the information is clear. Last week, we focused on your telephone attitude. Today, we’ll look at ways you can make sure information is flowing smoothly and that you are guiding the conversation.

有效地用电话交流是一项重要的技能CeN[CN;+q[FraNv3。不论你是和一个客户，一位同事，一个供应商，你的老板，还是一个自行车导游，你需要清楚地确认你的目标和信息|g[[F7~GOruuQ,&^M。上周，我们主要探讨在进行电话交流时的态度ofUhGKX(VrjX.f-)6。今天，我们来看确认信息能够传递流畅和你能够引导谈话=^|Jdq-#p!P]E-。

Discussion Questions
讨论问题

1. How much planning do you usually do before an important telephone call?
在一个重要的电话前，你常常做多少准备？

2. What do you usually do when you don’t understand what someone is trying to say on the telephone?
当不理解对方想告诉你的，你常常会怎么做？

3. What information do you normally include when you leave a message for someone?
当你给别人留信息的时候，通常你会写下什么？