Mmmm right. You try to find out exactly what the other person wants and try to tell them what you want.
Yes that's right. When you've found out what each of you want, propose solutions.
Make suggestions in a nonthreatening way.
For example, if you disagree about a TV programme, suggest that you take turns to decide what to watch.
Then, choose a suggestion that you and the other person agree on.
If you're in a group, it's very important to make sure that everybody agrees.
OK, it's important to be constructive, to put forward solutions and then choose one acceptable to both of you.
Is there anything else we ought to do?
Well you should speak clearly and firmly, but you should never shout.
Also, be careful of your body language.
Try to relax, and it's always better never to stand too close to the other people.
Now let's look at some particularly common conflict situations...