商务口语笔记之电话技巧(8):协商(1)产品差异
时间:2007-11-9 0:38:37 作者:alex
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协商(1)产品差异
Frank:What separates your product from the competition?
你们的产品与同类产品有何不同?
Lora:Our product features inventory tracking software,which continuously updates and tracks your inventory on a real-time basis.
我们的产品在跟踪库存的软件方面很有特色,它能不间断地,实时地更新并跟踪库存信息.
Frank:Is the software user-friendly?
软件使用起来方便吗?
Lora:Yes it is very easy to use and each system installation comes with a 3-day employee training seminar.
方便.使用非常简单,对于每个新安装的系统都配有三天的员工培训.
Frank:Is this training part of the package or will it cost extra?
培训费是已经算在整套产品价格里了,还是要另外收费?
Lora:Our quoted price includes the software system ,installation,3 day training seminar and ongoing troubleshooting.There are no hidden costs.
我们报价包括软件系统,安装,三天的培训以及日后的故障维修.没有隐藏的费用.
