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星级典句：
第一句：We have decided to compensate your loss.
我方已经决定赔偿贵方的损失。
A: Hello, Mr. Smith.
您好。史密斯先生。
B: Hello, Mr. Wang.
您好。王先生。
A: I am calling to see if you have accepted our claim.
我想知道贵方是否接受我方的索赔。
B: We have decided to compensate your loss.
我方已经决定赔偿贵方的损失。
第二句：We shall credit to your account £760 to cover both the value of the goods short delivered and your imspection fee.
我们将给贵方的账户打入760英镑，赔偿贵方不足的货物和检验费用。
A: How much do you want to pay us?
你们想付多少钱？
B: We shall credit to your account £760 to cover both the value of the goods short delivered and your imspection fee.
我们将给贵方的账户打入760英镑，赔偿贵方不足的货物和检验费用。
A: Do you think that's enough?
贵方认为这足够吗？
其他表达法：
We shall remit to you an amount of £2,000 in compensation for the loss.
我们将汇2000英镑到你放账户中作为赔偿。
We are willing to give you an 18% allowance of the next shipment to compensate you for the loss.
我们愿意在下批货时给您18%的津贴，以补偿你方的损失。
按索赔原因分类：有进度索赔、质量索赔、费用索赔。
按索赔目的分类：有工期索赔和费用索赔。
