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What are two of the biggest problems you have encountered at your job and how did you overcome them?
到目前为止，你在工作中遇到的最大的问题是什么？请列举两项，并说明你是如何解决的。
One is technical and the other is personnel related.
一个是技术方面的问题，一个是关于人事的问题。
I was a key liaison between my current employer, Transworld Shipping, and CCI, a Danish computer vendor,
那时我是目前的公司Transworld船运公司和一家丹麦电脑卖主--CCI公司之间重要的联络员，
when Transworld automated its inventory warehousing system, at my suggestion, because our costs with the system we were using were high and growing worse.
当时Transworld因为存货入库系统的成本花费太高，而且越来越不好用，我便提议将系统自动化，CCI采纳了我的建议。
I helped CCI understand our business and develop custom hardware and software to meet our needs.
我帮助CCI公司了解我们公司的业务，并且促使他们开发出满足我们需求的硬件和软件。
On the personnel side, Transworld had an employee in my division who was valued for his contributions,
关于人事方面的问题，在Transworld时我的部门有一位员工，他的贡献颇受肯定，
but was creating a management problem because he was chronically late.
但由于他长期迟到，已造成管理上的问题。
Through a series of conversations with him on this topic,
针对这一情况，我和他沟通了好几次，
I was able to determine that at the root of the punctuality problem was a mental-health issue.
后来我可以确定他的经常性迟到源自精神健康问题。
I pressed him to get help through the company's employee-assistance program,
我劝他通过公司员工帮助计划接受治疗，
which he did, and we were able to salvage an otherwise high-performing worker.
他同意了，我们挽救了一位在其他各方面都表现出色的员工。
