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5. Reporting a Service Problem
5.报告服务问题
A: Hello, please connect me to Tech Support.
A：你好，技术支持请联系我。
B: This is Tech Support, how may I help you?
B：这是技术支持,有什么我可以帮你吗?
A: I am having problems with my Internet service.
A：我的互联网服务有问题。
B: What seems to be the problem?
B：什么样的故障呢?
A: None of my wireless devices are connecting to the Wi-Fi.
A：我的无线设备都无法连接到无线网络。
B: I see. Have you tried disconnecting and reconnecting the modem?
B：我明白了。你有试着断开和重新连接调制解调器吗?
A: No, how do I do that?
A：没有,我该怎么做?
B: Simply unplug the modem for fifteen seconds.
B：只需要拔掉调制解调器15秒。
A: Alright. I plugged it in again.
A：好的。我又把它插回去了。
B: Are all of the lights back on the modem?
B：所有的调制解调器灯又都亮起来了吗?
A: Yes, they're all green!
A：是的，他们都是绿色的！
B: Your devices should be able to connect easily now.
B：你的设备现在应该能够轻松地连接。
A: Oh, they're working perfectly! Thank you!
A：噢，它们可以正常工作了！谢谢你！
译文属可可原创，仅供学习和交流使用，未经允许不得转载
