Lesson 16 Key Conversation Shouldn't Be a Problem

James: Hello, may I help you?

Erica: Are you the loan officer here? The person at the desk sent me to your office.

James: I am. James Mitchell is my name. What can I do for you today?

Erica: I'm Erica Morris. I'd like to apply for a personal loan.

James: OK. Have a seat. Why do you need the loan?

Erica: Well, my car is old, and I need a new one.

James: OK. Do you have any identification for me?

Erica: Sure. I have my driver's license. Is that OK?

James: Of course. How much money are you looking to borrow?

Erica: Well, the cars I'm looking at are around $5,000.

James: Well, your credit rating looks pretty good. $5,000 shouldn't be a problem.