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Now I'd like to look at some ways you can reduce staff turnover in your hotels, and I'll do this by giving some examples of hotels where I've done some training recently.
现在，我想谈谈一些可以减少酒店员工流动率的方法，我会举一些我最近培训过的酒店的例子。
The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
太阳俱乐部酒店收到的反馈表明，员工认为经理不重视他们的意见。
They weren't made to feel they were partners who were contributing to the success of the business as a whole.
他们没有觉得自己是为整个企业的成功做出贡献的合作伙伴。
This situation has changed. Junior staff at all levels are regularly invited to meetings where their ideas are welcomed.
这种情况已经改变了。各级初级员工定期被邀请参加会议，他们的想法受到欢迎。
A year ago, The Portland recognised the need to invest in staff retention.
一年前，波特兰酒店认识到了投资留住员工的必要性。
Their first step was to introduce a scheme for recognising talent amongst their employees.
他们的第一步是推出一项在员工中发现人才的计划。
The hope is that organising training for individuals with management potential will encourage them to stay with the business.
他们希望为具有管理潜力的个人提供培训，鼓励他们留在企业。
At Bluewater, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
在蓝湖酒店，经理们决定从公司庞大的连锁酒店中选出50名成就卓著的员工。
As a reward, they're sent on an all-expenses-paid trip abroad every year.
作为奖励，他们每年都会被送到国外旅行，费用全免。
Fun is an important element in the trips, but there's also the opportunity to learn something useful.
旅行重要的是要有乐趣，但也有机会学到一些有用的东西。
This year's trip included a visit to a brewery, where staff learned about the new beer that would be served in the hotel.
今年的行程包括参观一家啤酒厂，工作人员在那里了解了将供应到酒店的新啤酒。
Pentlow Hotels identified that retention of junior reception staff was an issue.
彭特洛酒店发现，留住初级接待人员是一个问题
In order to encourage them to see that working in a hotel could be worthwhile and rewarding, with good prospects, they introduced a management programme.
为了鼓励他们，让他们看到在酒店工作是有价值的、有回报的，有良好前景的，他们引入了一项管理计划。
These staff were given additional responsibilities and the chance to work in various roles in the hotel.
这些员工被赋予了额外的责任，并有机会在酒店担任各种职位。
Green Planet wanted to be seen as a caring employer.
绿色星球酒店希望被视为一个关爱员工的雇主。
To make life easier for staff, many of whom had childcare responsibilities, the hotel began issuing vouchers to help cover the cost of childcare.
许多员工需要承担育儿的责任，为了让员工的生活更轻松，酒店开始发放代金券来帮助员工支付育儿费用。
Louise Marsh at The Amesbury has one of the best staff retention rates in the business.
阿梅斯伯里酒店的路易丝·马什是保持业内员工留任率最高的管理者之一。
Since she joined the company, she has made a huge effort to achieve this by creating a co-operative and supportive environment.
自从她加入公司以来，她为实现这一目标付出了巨大的努力，创造了一个合作和支持的环境。
For her, the staff are part of a large family where everyone is valued.
对她来说，员工是一个大家庭的一部分，在这个大家庭里，每个人都受到重视。
OK, now I'd like to…
好的，现在我想……
