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Now if you're interested, we do offer some other possibilities to do with general maintenance.
如果您感兴趣的话，我们还提供一些普通维护服务。
For example, if you have a problem with water and you need a plumber in a hurry, we can put you in touch with a reliable one who can come out straightaway.
例如，如果您家水管有问题，急需一名水管工，我们可以帮您联系马上上门的可靠的工人。
And the same thing if you need an electrician.
如果您需要电工，也可以帮您联系。
Right. That's good to know. I've only just moved here so I don't have any of those sorts of contacts.
好的。很高兴知道这一点。我刚搬到这里，所以这些人的联系方式我都没有。
And I don't know if this is of interest to you, but we also offer a special vacuum cleaning system which can improve the indoor air quality of your home by capturing up to 99% of all the dust in the air.
我不知道你是否对此感兴趣，但我们还提供了一种特殊的真空吸尘系统，它可以捕获空气中高达99%的灰尘，从而改善室内空气质量。
So if you're troubled by allergies, this can make a big difference.
因此，如果您有过敏症的困扰，这可以有很大的改善。
Right. In fact, I don't have that sort of problem, but I'll bear it in mind. Now can you tell me a bit about your cleaning staff?
好的。事实上，我没有过敏症，但我会记住的。现在你能告诉我一些关于清洁人员的信息吗？
Of course. So all our cleaners are very carefully selected.
当然了。我们所有的清洁工都是经过精心挑选的。
When they apply to us, they have to undergo a security check with the police to make sure they don't have any sort of criminal background, and, of course, they have to provide references as well.
当他们向我们提出申请时，他们必须接受警方的安全检查，以确保他们没有任何犯罪背景，当然，他们还必须提供推荐信。
Then if we think they might be suitable for the job, we give them training for it.
然后，如果我们认为他们可能适合这项工作，我们就会对他们进行培训。
That lasts for two weeks so it's very thorough, and at the end of it, they have a test.
培训为期两周，非常全面，最后，他们要完成测试。
If they pass that, we take them on, but we monitor them very carefully–we ask all our clients to complete a review of their performance after every visit and to email it to us.
如果他们通过了，我们会接受他们，但我们会非常仔细地监督他们。我们请求所有客户在每次服务人员上门后完成对他们表现的评价，并通过电子邮件发送给我们。
So we can pick up any problems straightaway and deal with them.
这样我们就可以立即发现任何不妥并加以解决。
OK, well that all sounds good. And will I always have the same cleaner?
好的，听起来都不错。可以一直用一位清洁工吗？
Yes, we do our best to organise it that way, and we usually manage it.
是的，我们尽最大努力这样安排，我们通常可以做到。
Good. That's fine. Right, so I'd like to go ahead and…
好的。那很好。好的，我想继续……
