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Shawn Gaither has been helping strangers for 10 years. Working in emergency response, he's been one of the unseen voices on the receiving end of E-911 call.
肖恩·盖瑟(Shawn Gaither)已经帮助陌生人10年了。他在应急响应部门工作，是E-911电话接收端的隐形声音之一。
Unfortunately we deal with people's worst days. No one calls dispatch when they're having a good day.
不幸的是，我们面临的是人们最糟糕的日子。没有人会在心情好的时候打电话给调度中心。
As director of E-911 dispatch center, he leads a team of guardian angels.
作为E-911调度中心的主任，他领导着一支守护天使团队。
I've experienced some of the worst calls you can take. We've had some success stories in my career that...
我接过一些最糟糕的电话。在我的职业生涯中，我们有一些成功的故事。
You know, we've done CPR on individuals and you know me guiding him through CPR has helped save a life.
我们成功做过心肺复苏术，我指导他做心肺复苏术，帮助挽救了一条生命。
Unfortunately some situations are beyond help. On one weekend, Shawn's team learned of two fatalities involving young people.
不幸的是，有些情况是无助的。在一个周末，肖恩的团队得知了两起涉及年轻人的死亡事件。
When you get a call that results in the loss of life of any young person, it definitely plays a huge role in your feelings and emotions.
当你接到一个导致年轻人丧生的电话时，它肯定会对你的感受和情绪产生巨大影响。
And you're trying to put those aside, but at the end of the day we're all human.
你试图把这些放在一边，但归根结底，我们都是人。
After the tragedy Shawn saw that his staff needed emotional support.
悲剧发生后，肖恩发现他的员工需要情感支持。
Through a friend he was connected with the FirstNet team AT&T, whose communications network for first responders, offers labradors and goldendoodles as therapy dogs.
通过一位朋友，他联系到了FirstNet团队的AT&T，该团队为应急人员提供通信网络，提供拉布拉多犬和金毛贵宾犬作为治疗犬。
I thought it would be a great surprise for them to bring in the therapy dog and to spend a few hours with them and you know lighten some of the tension up that had you know happened because of the two weeks of tragedies that we had in our community.
我认为和治疗犬共度几个小时对他们来说会是一个很大的惊喜，可以缓解我们社区两周的悲剧所带来的紧张情绪。
And I felt that it would be a great tool for them to be able to relax a little bit, more enjoy the day with the therapy dog.
我觉得这对他们来说是一个很好的工具，可以让他们放松一点，享受与治疗犬在一起的一天。
They were ecstatic you know that we had a dog here and you know they were just appreciative of FirstNet AT&T for reaching out and to make it happen.
他们欣喜若狂，我们这里有一只狗，他们很感谢FirstNet AT&T伸出援手实现这一目标。
One of the puppies from the program was more than happy to offer cuddles and comfort to Shawn's team.
该项目中的一只小狗非常乐意为肖恩的团队提供拥抱和安慰。
The people that sit behind those headsets, they are responsible for the people in this community and our first responders, just like law enforcement, fire departments, emergency medical services.
戴着耳机的人要对社区里的人们和我们的急救人员负责，就像执法部门、消防部门和紧急医疗服务部门一样。
Our staff go through depression. They go through anxiety. They go through the anxiousness of not knowing what outcomes are going to come from a call.
我们的员工会经历抑郁、焦虑。他们会因为不知道电话会有什么结果而感到焦虑。
But having a program where a therapy dog can be brought into your agency to help console your staff to help make them know how appreciative they are and seeing their interaction with the therapy dog I believe is very crucial to what we do.
但我认为，有一个项目可以让治疗犬进入机构，帮助安慰员工，让他们知道他们有多感激，并看到他们与治疗犬的互动，这对我们的工作非常重要。
