评论
打印
Has anyone seen the stapler?
有人看到订书机了吗？
I can't find any pens.
我找不到笔。
Oh, here it is.
哦，在这里。
Will someone answer that phone?
有人去接电话吗？
Hello again and welcome back to English at Work.
大家好，欢迎回到职场英语。
The offices of Tip Top Trading have become chaotic since Denise left and just at a time when things are getting busy.
自从丹妮丝在事情繁忙时离开后，Tip Top Trading办公室变得混乱起来。
How is everyone going to cope? Let's find out.
大家要如何应对？让我们找出答案。
Hello. Yes? It is. We're very busy so call back later. Bye.
你好。是的。我们很忙，请稍后再拨。再见。
That was a bit rude Tom.
汤姆，这有点不礼貌。
Well we're too busy to be nice.
好吧，我们太忙了，无法礼貌。
Hmm. Not a good attitude Tom. Even when you are busy at work it's important to be polite on the phone. It could be a potential customer.
汤姆，你的态度不好。即使你忙于工作，在电话中保持礼貌也很重要。这可能是潜在的客户。
Anna, I think you're going to have to remind Tom about this.
安娜，我想你要提醒汤姆。
Yes, I think so.
是的，我想是这样。
If things are busy in the office you could say to someone on the phone
如果办公室里很忙，你可以在电话上说：
'we're a bit busy at the moment, could I take your name and number and we'll call you back' and, 'when would be a convenient time to call you?'
“我们现在有点忙，请留下您的姓名和号码，我们会给您回电”，以及“什么时候方便给您打电话？”
or if the caller wants to speak to someone specific you could say 'could I take a message please and I'll make sure he or she calls you back'.
或者，如果呼叫者想与特定的人通话，你可以说“请给我留言，我会确保他或她给您回电”。
That's useful.
这很有用。
Oh there goes the phone again.
噢，电话又响了。
Anna, could you get that please? I've got a mouthful of biscuit. Thanks.
安娜，你能接一下吗？我刚吃了一满口饼干。谢谢。
Sure Paul.
当然可以，保罗。
Hello? Tip Top Trading… yes, that's right… but things are a bit busy at the moment. Could I take your name and number and I'll call you back as soon as I can…
你好？Tip Top Trading…是的，没错…但是目前有点忙。我可以记下您的姓名和号码吗，我会尽快给您回电话……
oh hold on, has anyone got a pen?
哦，等等，有人有钢笔吗？
I think we've run out. Denise usually orders them. Here, use my souvenir pen I bought in Italy, you see it changes colour if you hold it up to the light.
我想我们已经用完了。丹妮丝通常会订购文具。请使用我在意大利购买的纪念笔，如果将其置于光线下，它会改变颜色。
Thanks. Oh no! There's no paper to write it on.
谢谢。噢，不好了！没有纸可写。
Here, write it on my hand.
这里，写在我手上。
OK. Hold still. 7-4-9-0-5-6-8. Thanks for your patience, when is a good time to call you back? … OK… 3 o'clock… I'll call you then. Goodbye.
好。先别挂电话。 7490568。多谢您的耐心，何时能给您回电？ 好，3点，那我到时候再给你打电话。再见。
Sounds important.
听起来很重要。
可能吧。噢，又来电话了！
Hello, Tip Top Trading, Anna speaking… I see… Well he doesn't seem to be here at the moment… can I take a message and I'll get him to call you back.
您好，Tip Top Trading，这里是安娜，明白了，他现在似乎不在，可以留言吗，我会让他给您回电。
Tom, I need your other hand to write on… keep still.
汤姆，我需要你的另一只手来写，保持不动。
OK, what's the message? … Yes, call Bob about the lemons on 8-0-9-5-2-4. OK, I'll pass that on. Thanks. Bye.
好的，什么信息？是的，打电话给鲍勃，号码是809524。好的，我会告诉他。谢谢，再见。
Goodness. It's been crazy here since Denise left. Look we've even run out of teabags. I'll go and get some, shall I?
天哪，自从丹妮丝离开以来，这里一直很疯狂。看，我们甚至用完了茶袋。我去拿点，好吗？
Hold on Tom. Has that invoice for Tutti Fruity been sent out yet?
汤姆，等等。Tutti Fruity的发票寄出去了吗？
I dunno. Denise usually sends out the paperwork.
我不知道。通常丹妮丝寄出文书。
I wish Denise was here!
我希望丹妮丝还在这里！
So do we all! It sounds like chaos in the office but however hectic things can get, remember to remain professional when answering the phone.
我们所有人也一样！办公室里似乎很乱，但是不管事情会忙到什么程度，记得接听电话时要保持专业。
Here's a reminder of some of the phrases you could use…
这里是可以使用的某些短语…
We're a bit busy at the moment, could I take your name and number and we'll call you back.
目前我们有点忙，请问您的姓名和电话号码，我们会给您回电。
When would be a convenient time to call you?
什么时候方便给您打电话？
Could I take a message please and I'll make sure he or she calls you back.
请给我留言，我将确保他或她给您回电。
Ah there you are, Tom, you've been a long time. I need to give Paul that important message I wrote on your hand.
啊，你在这里，汤姆，你出去很长时间了。我需要把我写在你手上的重要信息给保罗。
Ah… yes… it's a bit tricky. You see, I went to the toilet and then I… washed my hands.
啊...是的...有点棘手。你看，我去了厕所，然后……我洗了手。
Oh no, you've washed the messages off! What are we going to do now?
哦，不，你已经洗掉了留言！我们现在怎么办？
Erm… I'll get that, shall I?
嗯...我会解决的，对吗？
We can't carry on like this.
我们不能这样下去。
No you can't! Has Anna lost the numbers of two potential clients? Can the company carry on like this? It certainly looks like it could do with another pair of hands.
不，你不能！安娜失去了两个潜在客户了吗？公司可以继续这样经营吗？看起来好像要再招一个人。
What will happen next? Join us again next time for English at Work. Bye!
接下来会发生什么？下次再加入我们的职场英语吧。再见！
